The following Guest House Policies have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating Vila Alpina since 2018. These Guest House Policies are considered a part of our reservation agreement with you. By booking, you agree to abide by all of our Guest House Policies, terms and conditions, and procedures. We have established these Guest House Policies to promote our guests' awareness and safety and ensure their enjoyment while staying in Vila Alpina.
Check-in time is from 14:00 until 20:00. Arrivals after 20:00 are not possible, so we kindly ask you to revise your travel plans, if needed, and arrive on time. Should you fail to do so, your reservation will be marked as a no show.
Arrivals before 14:00 are always on request and subject to availability, but we will do our best to accommodate your request. Please make sure to contact us before your arrival date to ensure a smooth check-in.
We will do our best to honour special requests (such as a specific floor or room number, extra beds, crib, etc.) upon arrival. However, we cannot guarantee in advance the availability of these items.
Check-out is up to 11:00. However, if you need a later check-out, contact us before arrival, or during your stay, and we will do our best to accommodate your request. If a later check-out should not be possible, you are welcome to leave your luggage at the Front Desk and retrieve it at a later time.
Please note that the Front Desk is generally open from 10:00 until 20:00 during summertime and from 12:00 until 20:00 during wintertime. At our discretion, we might close the Front Desk earlier than 20:00 or alter the working hours.
Vila Alpina provides complimentary private parking. However, reservations for a parking spot must be made in advance and confirmed by the Front Desk.
The general occupancy is 1-2 persons per room. Extra beds for a third or fourth occupant are allowed only in the Superior Double Room (surcharge applies). Reservations of extra beds must be arranged before arrival and are only final when confirmed by our Guesthouse.
All children up to 2 years old stay free of charge when using the existing bedding or baby crib. All children from 3 to 11 years old pay an additional 20,00 EUR/child/night when using the existing bedding or an extra bed. Individuals above the age of 12 are considered adults by our Guesthouse. An adult person in a room is charged 40,00 EUR/night for using an extra bed. These costs are not calculated in the room rate and will be charged extra.
The maximum capacity of extra beds in a Superior Double Room is 2. The maximum capacity of baby cribs in a room is 1. Any extra bed or baby crib is upon request and must be confirmed by our Guesthouse. Baby cribs are allowed in all room types except for the Economy Double Room.
In principle, all rooms come with double beds for double or single-use. Twin-bedded rooms are only available in the Superior Double Room with the addition of an extra bed, on request. Please note that reservations of twin rooms are only final when confirmed by our Guesthouse prior to arrival.
To guarantee your reservation you will be asked for your credit card details to perform a pre-authorisation up to 6 days before the arrival date.
Pre-authorisation is a type of credit check. We use it to ensure that the credit card is valid and that there are sufficient funds to cover all or part of the reservation costs. With the pre-authorisation, the amount of the reservation is »held« as unavailable for a certain period.
Please note that the pre-authorization amount is not held by our property or by our authorising bank but it’s held on your card by your issuing bank. The amount is released automatically by the online payment processor after a maximum of 7 days. However, the actual release period can take anywhere longer. If the amount is not released within 10 days, you will need to contact your home issuing bank.
No reservations shall be confirmed without a pre-authorisation as a proper guarantee. If you do not possess a credit card, we can alternatively prepare a pro forma invoice and send it to you via e-mail. In this case, the payment is made by bank transfer before your arrival.
Upon booking, no deposit will be charged. We will ask for your credit card details only as a guarantee, to perform a pre-authorisation up to 6 days before the arrival date. You will pay the total cost of your reservation at our guesthouse, upon arrival. We accept the following payment methods on-site: cash, credit cards (Visa or MasterCard), and debit cards (Maestro, BA, Karanta).
Payment will be completed in advance, at the time of booking. Upon arrival, you will be given an invoice for your stay.
Please note that all advance payments are final. No refund shall be issued if you decide to cancel your booking and/or other related services within the penalty-free period. Instead, our Guesthouse will issue a credit voucher for you to use on future reservations. The voucher is valid for 1 year for reservations made at any property managed by Burja Hotels.
The room rate includes lodging and is exclusive of the tourist (city) tax, which should be paid upon arrival. Additional amenities and services are available at extra cost unless specified otherwise in our Special Offers terms.
The tourist tax is 3,13 EUR/person/night. Children from 7 to 17 years of age are entitled to a 50% discount and pay 1,56 EUR/night. Children under 7 years of age are exempt from paying the tourist tax.
Cancellations or modifications can be made free of charge up to 7 days before arrival (unless specified otherwise in our Special Offers terms). After that or in case of no show the whole amount of the reservation will be charged. Cancellations and/or modifications must be submitted in written form via e-mail.
This type of booking requires payment for the entirety of the reservation at the time of booking and is non-refundable. No changes or modifications are possible free of charge at any given time.
Our Guesthouse declines all liability for late cancellations due to a higher order, unpredictable failures to comply with the rules, or other causes of force majeure such as natural events, disasters, and epidemics. Guests are advised to secure cancellation insurance with one of the insurance agencies as we do not refund when charged in accordance with the cancellation policy. This applies to all situations, also health.
Our Guesthouse reserves the right to cancel a reservation if the stated amount has not been paid within the agreed period (i.e. upon arrival or at the time of booking, if the room has been booked at a Non-refundable rate). Exceptionally we can cancel the reservation for real reasons (for example: due to urgency, unpredictable repairs that prevent the unit from being used normally and safely, tecnical errors that occured during the reservation process, the need to close the guesthouse or due to fraud or inaccurate data provided by the guest) or in a case of inappropriate behaviour of a potential guest.
Smoking inside any establishment is prohibited in Slovenia according to the legislation act Restriction on the Use of Tobacco and Related Products Act (Zakon o omejevanju uporabe tobačnih in povezanih izdelkov – ZOUTPI (Uradni list RS, št. 9/17 z dne 24. 2. 2017). Therefore, we ask guests to respect the fact that all our rooms are non-smoking rooms. We reserve the right to charge an exceptional flat-rate cleaning fee of 100,00 EUR for smoking in our rooms.
We are a pet-friendly accommodation, so we are glad to welcome you and your furry friend to our guesthouse. The charge is 10,00 EUR/pet/night. The additional fee covers the extra time and effort for cleaning the room after your visit as the next guests may suffer from allergies. Please, send us an inquiry for pets other than dogs or cats.
To provide you with the best value possible, we offer housekeeping every second day — dusting, vacuuming, emptying trash, cleaning the bathroom, replenishing soap and toilet paper if needed. Housekeeping will be happy to make your beds if all personal items are removed. Also, we take our commitment to the environment seriously, so we strive to freshen up without wasting our natural resources. Towards these goals, we change towels every second day and bed linen every fight day. You may, however, request fresh towels and linen whenever you want, regardless of our policy.
Important notice: general housekeeping may not be available during the Covid-19 pandemic. Please read carefully our Covid-19 guidelines for more information.
Our housekeeping staff and management reserve the right to enter a room for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Guesthouse Policies.
If needed a safe deposit box is available in each room for all guests, with instructions. Although the staff and management take responsible steps to ensure the safety and security of all guests and their possessions, guests retain final responsibility for their own safety, their belongings and security.
We provide luggage storage free of charge for guests arriving at a time when rooms are not yet available and also for guests who have checked out but wish to collect their luggage later that same day. Due to the Front Desk’s limited hours, we kindly ask you to arrange the storage of your luggage with the staff during check-in or the day before your scheduled check-out.
We aim to provide our guests with a relaxing experience. Therefore, we kindly ask you to respect quiet hours. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating in the hallway, running on the staircase, parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises to ensure we can protect the property and our guests at all times. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, you will be asked to leave our premises without a refund.
Burja Hotels is not responsible for any direct or indirect loss or damage to the guests’ property or personal injury that in any way occurs during the stay at Vila Alpina (except for personal guests injuries that occur directly from the company’s gross negligence). The total liability of Burja Hotels for damages does not exceed the value of the reservation amount.
If our guesthouse service has a disturbance or damage, we will do our best to eliminate it as soon as possible, and the guest is obliged to contribute to the elimination of the disorder or to minimize the damage. If the guest, his or her guests, or any person for whom they are responsible causes damage to our guesthouse or its exterior, the guest is fully responsible for that damage, our Guesthouse, however, disclaims any liability for damages that the guest might suffer in such a case.
In case of breach of our Guesthouse Policies, we reserve the right to forbid entry, remove the guest from the room and guesthouse, and claim compensation for damage caused.
Our Guesthouse also reserves the right and the guest authorizes it, to charge the debit or credit submitted at the time of booking and/or check-in for any damage or theft of objects. The amount of compensation is measured at the purchase value (including labour costs) of inventory/repair costs. Compensation for a breach of public order is assessed in accordance with the Law on the Protection of Public Order and Peace. The guest also certifies that he or she will not dispute the payment for damages or theft of objects with his or her bank/debit or credit card company.
We reserve the right to amend, modify, change, cancel, or alter in any way these Guesthouse Policies or the arrangements and content featured on our website at any time without prior notice. Please check our website for updates to the Guesthouse Policies. Any modification to these Guesthouse Policies that may occur before your departure is considered a part of your reservation agreement with us.
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