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We would like to know when you'll arrive. You can also let us know after you book but please keep in mind that check-in is possible until 20:00.


Please note that requests are not guaranteed and are subject to availability.




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Accept our Gueshouse Policies for this reservation

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You will pay   during your stay. We ask for your credit card details only to perform a pre-authorisation. To guarantee your booking, we reserve the right to pre-authorise your credit card up to 6 days prior to arrival. For more information on pre-authorisations, please read our Guesthouse Policies.

You will be charged   immediately. If you opted for a Non-Refundable Rate, please note that it does not include the tourist (city) tax, which you will pay separately upon arrival. For more information on prepaid reservations, please read our Guesthouse Policies.

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By proceeding with the reservation, you further agree and acknowledge that your stay shall be subject to our Guesthouse Policies. Therefore, please double check your reservation details and our policies before clicking on BOOK NOW. Later changes might not be possible anymore.

 

 

 

Guesthouse Policies

When is the check-in time?

Check-in time is from 14:00 until 20:00.

 

Can I check in after 20:00?

Generally, it is not possible to check-in after 20:00. Exceptionally, we might be able to arrange a later check-in but it is subject to availability and enough advance notice. Please contact us before making a reservation to inquire whether it is possible to retrieve the keys after 20:00. All requests must be confirmed by us.

 

Can I request an early check-in?

Arrivals before 14:00 are always on request and subject to availability, but we will do our best to accommodate your request. Please make sure to contact us before your arrival date to ensure a smooth check-in.

 

Can I leave my luggage if the room is not ready before 14:00?

Yes, you are welcome to leave your luggage with us and return later for the check-in. Meanwhile, we will do our best to preapre the room as soon as possible so you can have an early check-in.

 

When is the check-out time?

Check-out time is until 11:00. However, if you need a later check-out, contact us before arrival, or during your stay, and we will do our best to accommodate your request. If a later check-out should not be possible, you are welcome to leave your luggage at the Front Desk and retrieve it at a later time.

 

Are pets allowed at your property?

Pets are allowed at our guesthouse at an extra charge of 10,00 EUR/pet/night.

 

Can I smoke in the room?

Smoking inside any establishment is prohibited in Slovenia according to the legislation act Restriction on the Use of Tobacco and Related Products Act (Zakon o omejevanju uporabe tobačnih in povezanih izdelkov – ZOUTPI (Uradni list RS, št. 9/17 z dne 24. 2. 2017). Therefore, we ask guests to respect the fact that all our rooms are strictly non-smoking rooms. We reserve the right to charge an exceptional flat-rate cleaning fee of 100,00 EUR for smoking in our rooms.

 

Can I get an extra bed in the room?

The general occupancy is 1-2 persons per room. Extra beds for a third or fourth occupant are allowed only in the Superior Double Room (surcharge applies). Reservations of extra beds must be arranged before arrival and are only final when confirmed by our guesthouse.

 

Is my child entitled to a free stay or discount?

All children up to 2 years old stay free of charge when using the existing bedding or baby crib. All children from 3 to 12 years old pay an additional 25,00 EUR/night when using the existing bedding or an extra bed. Individuals above the age of 12 are considered adults by our guesthouse. An adult person in a room is charged 50,00 EUR/night for using an extra bed.

 

Do we have to pay extra if our child sleeps with us in the bed?

Children from 3 years old to 11 years old can stay for 25,00 EUR per child per night in existing bedding. Children 12 years old and over stay for 50,00 EUR per child per night in existing bedding.

 

Making a reservation

How do I make an online reservation?

Visit www.vilaalpina.si and insert your desired dates of arrival and departure, and the number of rooms (the number of adults and children can be selected in the next step). Then follow the steps as displayed on the screen. After successfully completing your reservation, you will receive an e-mail confirming your reservation.

 

I have made a reservation but didn’t receive any confirmation.

Please contact us immediately in order to check if your reservation was processed correctly. You can contact us by calling our Front Desk at +386 40 609 669 or sending us an e-mail at info@vilaalpina.si.

 

How can I confirm my reservation?

Reservations can be confirmed by entering your credit card details for a pre-authorisation or by paying an advance as a guarantee of arrival.

 

Am I required to enter my credit card details to book a room on your website?

Yes. A credit card number is required to book a room at our guesthouse. For your security, the credit card number will be encrypted before being transmitted over the internet.

 

I’m having trouble making an online reservation. Is there a number I can call for help?

In case any issues arise during the reservation process, please call our Front Desk at +386 40 609 669 or send us an e-mail at info@vilaalpina.si.

 

I can’t complete my reservation because the website keeps processing it endlessly. What should I do?

It is very likely that our system is not able to process your credit card due 3DSV or 3DSV2 security protocols. Please contact your credit card provider or home issuing bank to check if there are any limitations for online authorisations or if your credit card supports 3DSV or 3DSV2 security protocols.

 

Why do I have to provide my credit card number during the reservation process?

To guarantee your reservation you will be asked for your credit card details to perform a pre-authorisation anytime before the arrival date. Pre-authorisation is a type of credit check. We use it to ensure that the credit card is valid and that there are sufficient funds to cover all or part of the reservation costs. With the pre-authorisation, the amount of the reservation is »held« as unavailable for a certain period.

 

If you have chosen one of our non-refundable or pay-in-advance offers, your credit card will be charged for the entire amount as soon as you confirm the booking.

 

My credit card is valid. Why can’t I complete my reservation?

Please check once again if all the data from your credit card have been correctly entered, and check the type of credit card. We accept only MasterCard, Visa and American Express. If all the data is correct, please contact your credit card provider or home issuing bank to check if there are any limitations for online authorisations or if your credit card supports 3DSV or 3DSV2 security protocols.

 

How can I book a room if I don’t have a credit card?

If you don’t have a credit card, we can alternatively prepare a pro forma invoice and send it to you via e-mail. In this case, the payment is made by bank transfer before your arrival. You can request a pro forma invoice by sending us an e-mail to info@vilaalpina.si.

 

Changes, cancellations and payments

Can I change or cancel my reservation free of charge?

Whether you can change or cancel your reservation free of charge depends on the cancellation policy selected during the reservation process.

 

The cancellation policy is displayed when selecting the preferred room type and rate, and it is also included in the confirmation details of your reservation. Therefore, we kindly ask you to pay attention to the terms and conditions when making your booking as later exceptions/cancellations might not be possible anymore.

 

How can I change or cancel my confirmed reservation?

You can change or cancel your reservation by sending an e-mail to info@vilaalpina.si.

 

What happens if I forget to change or cancel my reservation?

Unfortunately, if you fail to change or cancel your reservation on time, you will be charged the total amount of the reservation.

 

Can I pay when I arrive at your guesthouse?

During the reservation process you can select to pay upon arrival. Nevertheless, we will ask for your credit card details just to perform a pre-authorisation, which will guarantee your reservation. To learn more about pre-authorisations, please check our Guesthouse Policies.

 

Services and facilities

Do you serve breakfast?

Our guests can choose between two breakfast options:

 

We offer delicious breakfast baskets that contain fresh goodies from local farms and can be delivered directly to your every morning.

 

You can also enjoy a rich buffet breakfast at Garden Village restaurant, located just across the street from Vila Alpina.

 

What kind of products does your breakfast basket contain?

Our breakfast baskets contain only fresh goodies from local farms, such as freshly baked bread and croissants, daily fresh milk, yoghurts of various flavours, butter and cheese, free range eggs, homemade beef / pork salami, honey and fruit jams, fresh seasonal fruits, homemade granola with chocolate, fruit or nuts, and homemade juice.

 

Gluten free and vegetarian options are also available upon request.

 

Is breakfast included in the price?

No, breakfast is not included in the room price.

 

Breakfast basket: 13 EUR/person (the minimum order is for 2 persons)

Buffer breakfast: 17 EUR/adult and 10 EUR/child.

 

How can I order breakfast?

You can book breakfast online during the reservation process or order it directly at reception upon arrival. Please be aware that orders are accepted latest until 19:00 for the next day.

 

Is there a kitchen in the room?

Our rooms do not have a kitchen. However, you will find a kettle, cups, glasses and complimentary tea/coffee. The rooms are also equipped with a mini fridge.