A clean, safe and friendly experience

House Rules & Policies

The following House Rules & Policies have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating Vila Alpina since 2018. These House Rules & Policies are considered a part of our reservation agreement with you. By booking, you agree to abide by all of our House Rules & Policies, terms and conditions, and procedures. We have established these House Rules to promote our guests' awareness and safety and ensure their enjoyment while staying in Vila Alpina.

ARRIVAL AND DEPARTURE

 

CHECK-IN

Check-in time is from 2 pm until 8 pm.

 

Arrivals after 8 pm are not possible, so we kindly ask you to revise your travel plans, if needed, and arrive on time. Should you fail to check in within this timeframe, your reservation will be regarded as a no show.

 

Arrivals before 2 pm are always on request and subject to availability, but we will do our best to accommodate your request. Please make sure to contact us before your arrival date to ensure a smooth check-in.

 

We will do our best to honour special requests (such as a specific floor or room number, extra beds, crib, etc.) upon arrival. However, we cannot guarantee in advance the availability of these items.

 

  • Upon arrival at our guesthouse you will be asked to provide identification (Identity Card / Passport / Driver’s License) for each person staying overnight, minors included.

 

CHECK-OUT

Check-out is up to 11 am.

 

However, if you need a later check-out, contact us before arrival, or during your stay, and we will do our best to accommodate your request. If a later check-out should not be possible, you are welcome to leave your luggage at the Front Desk and retrieve it at a later time.

 

  • Front Desk official hours

    Please note that the Front Desk is generally open from 10 am until 8 pm during summertime and from 12 am until 8 pm during wintertime. At our discretion, we might close the Front Desk earlier than 8 pm or alter the working hours.

 

PARKING

 

Vila Alpina provides complimentary private parking. However, reservations for a parking spot must be made in advance and confirmed by the Front Desk.

 

ROOM OCCUPANCY, CHILDREN AND EXTRA BED POLICY

 

ROOM OCCUPANCY

The general occupancy is 1-2 persons per room. Extra beds for a third or fourth occupant are allowed only in the Superior Double Room (surcharge applies). Reservations of extra beds must be arranged before arrival and are only final when confirmed by our guesthouse.

 

CHILDREN

All children up to 2 years old stay free of charge when using the existing bedding or baby crib. All children from 3 to 12 years old pay an additional 15,00 EUR/night when using the existing bedding or an extra bed. Individuals above the age of 12 are considered adults by our guesthouse. An adult person in a room is charged 30,00 EUR/night for using an extra bed.

 

These costs are not calculated in the room rate and will be charged extra.

 

EXTRA BEDS AND TWIN BEDS

The maximum capacity of extra beds/baby cribs in a room is one. Any extra bed or baby crib is upon request and must be confirmed by our guesthouse. Baby cribs are allowed in all room types except for the Economy Double Room.

 

In principle, all rooms come with double beds for double or single-use. Twin-bedded rooms are only available in the Superior Double Room with the addition of an extra bed, on request. Please note that reservations of twin rooms are only final when confirmed by our guesthouse prior to arrival.

 

GUARANTEED RESERVATIONS

 

To guarantee your reservation you will be asked for your credit card details to perform a pre-authorisation.

 

Pre-authorisation is a type of credit check. We use it to ensure that the credit card is valid and that there are sufficient funds to cover all or part of the reservation costs. With the pre-authorisation, the amount of the reservation is »held« as unavailable for a certain period.

Please note that the pre-authorization amount is not held by our property or by our authorising bank but it’s held on your card by your own issuing bank. The amount should be released by your issuing bank automatically or after we send a notice to cancel the pre-authorisation, and this can take anywhere between 14 and up to 30 days to clear in your account. If not, you will need to contact your home issuing bank.

 

  • Guests are required to guarantee their reservations by Visa Card or MasterCard. American Express Cards are not accepted since January 1, 2020, across all of Europe.

 

No reservations shall be confirmed without a pre-authorisation as a proper guarantee. If you do not possess a credit card, we can alternatively prepare a pro forma invoice and send it to you via e-mail. In this case, the payment is made by bank transfer before your arrival.

 

PAYMENT METHODS

 

LEAVE YOUR CREDIT CARD DETAILS

Upon booking, no deposit will be charged. We will ask for your credit card details only to perform a pre-authorisation. You will pay the total cost of your reservation at our guesthouse, upon arrival. We accept the following payment methods: cash, credit cards (Visa or MasterCard), and debit cards (Maestro, BA, Karanta).

 

PAY TOTAL PRICE NOW

Payment will be completed in advance, at the time of booking. Upon arrival, you will be given an invoice for your stay.

 

CREDIT VOUCHER

Please note that all advance payments are final. Should you decide to cancel your booking and/or other related services within the penalty-free period, no refund shall be issued. Instead, our guesthouse will issue a Credit Voucher for you to use on future reservations. The Voucher is valid for 1 year for reservations made at any property managed by Burja Hotels.

 

ROOM RATES AND TOURIST TAX

 

The room rate includes lodging and is exclusive of the tourist (city) tax, which should be paid upon arrival. Additional amenities and services are available at extra cost unless specified otherwise in our Special Offers terms.

 

The tourist tax is 3,13 EUR/person/night. Children from 7 to 18 years of age are entitled to a 50% discount and pay 1,56 EUR/night. Children under 7 years of age are exempt from paying the tourist tax.

 

CANCELLATION POLICY

 

STANDARD POLICY

Cancellations or modifications can be made free of charge up to 5 days before arrival (unless specified otherwise in our Special Offers terms). After that or in case of no show the whole amount of the reservation will be charged. Cancellations and/or modifications must be submitted via e-mail.

 

NON-REFUNDABLE POLICY

This type of booking requires payment for the entirety of the reservation at the time of booking and is non-refundable. No changes or modifications are possible at any given time.

 

  • FORCE MAJEURE POLICY

    Our guesthouse declines all liability for late cancellations due to a higher order, unpredictable failures to comply with the rules or other causes of force majeure such as natural events, disasters, and epidemics.

 

NON-SMOKING PROPERTY

 

Smoking inside any establishment is prohibited in Slovenia according to the legislation act Restriction on the Use of Tobacco and Related Products Act (Zakon o omejevanju uporabe tobačnih in povezanih izdelkov – ZOUTPI (Uradni list RS, št. 9/17 z dne 24. 2. 2017). Therefore, we ask guests to respect the fact that all our rooms are non-smoking rooms. We reserve the right to charge an exceptional flat-rate cleaning fee of 100,00€ for smoking in our rooms.

 

PETS

 

We are a pet-friendly accommodation, so we are glad to welcome you and your furry friend to our guesthouse. The charge is 10,00 EUR/pet/night. The additional fee covers the extra time and effort for cleaning the room after your visit as the next guests may suffer from allergies. Please, send us an inquiry for pets other than dogs or cats.

 

  • Guests are responsible for all property damage resulting from their pets;
  • Any disturbances such as barking or meowing must be curtailed to ensure other guests are not inconvenienced;
  • Pets should not remain in the room alone and unguarded as the service staff may need to enter;
  • To ensure the safety of our staff guests must contact the Front Desk to arrange for a convenient time for servicing their room.

 

HOUSEKEEPING

 

To provide you with the best value possible, we offer daily housekeeping — dusting, vacuuming, emptying trash, cleaning the bathroom, replenishing soap and toilet paper if needed. Housekeeping will be happy to make your beds if all personal items are removed.

 

Also, we take our commitment to the environment seriously, so we strive to freshen up without wasting our natural resources. Towards these goals, we change linens and towels according to how many nights you’re staying with us. You may, however, request fresh towels and linen whenever you want, regardless of our policy.

 

ACCESS TO ROOMS AND SECURITY

 

ACCESS TO ROOMS

Our housekeeping staff and management reserve the right to enter a room for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our House Rules.

 

SECURITY

If needed a safe deposit box is available in each room for all guests, with instructions. Although the staff and management take responsible steps to ensure the safety and security of all guests and their possessions, guests retain final responsibility for their own safety, their belongings and security.

 

LUGGAGE STORAGE

 

We provide luggage storage free of charge for guests arriving at a time when rooms are not yet available and also for guests who have checked out but wish to collect their luggage later that same day.

Due to the Front Desk’s limited hours, we kindly ask you to arrange the storage of your luggage with the staff during check-in or the day before your scheduled check-out.

 

QUIET HOURS FROM 10 PM TO 8 AM

 

We aim to provide our guests a relaxing experience. Therefore, we kindly ask you to respect quiet hours. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating in the hallway, running on the staircase, parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises to ensure we can protect the property and our guests at all times. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, you will be asked to leave our premises without a refund.

 

DAMAGE TO PROPERTY AND MANAGEMENT’S RIGHTS

 

Guests will be held responsible for any loss or damage to Vila Alpina property caused by themselves, their guests or any person for whom they are responsible.

In case of damage caused to Vila Alpina by the guest, the guest is due to cover all damage costs caused to the guesthouse.

Guests should conduct themselves in a respectable manner, not to provide any disturbances to other guests, and will not cause any nuisance or annoyance within Vila Alpina’s premises.

 

In case of breach of our Hotel Rules & Policies, we reserve the right to request any guest to vacate his/her room or other areas of the property without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In case of the default, we reserve the right to remove luggage and belongings from the room occupied by the guest.

 

CHANGES OR MODIFICATION TO THE HOUSE RULES & POLICIES

 

Vila Alpina reserves the right to amend, modify, change, cancel, or alter in any way these House Rules & Policies or the arrangements and content featured on our website at any time without prior notice. Please check our website for updates to the House Rules & Policies. Any modification to these House Rules & Policies that may occur before your departure is considered a part of your reservations agreement with us.

Current Weather

Bled, Slovenia

16°C / 60.8°F

Get connected, stay connected

Follow us on social media to stay up-to-date with our latest news and exclusive offers.

Book now